Office and furniture removals

Thank you for using OneGlobal Distribution Ltd. Please take a few minutes to read this information sheet prior to loading. 

Mission statement: 

We take great pride in providing a reliable, friendly and honest service. Please be assured that we will do everything in our power to make this move or delivery run smoothly. We operate largely on a referral basis and value all our customers.  

If for any reason you are not 100% satisfied with our service or have any suggestions, please contact our customer service department on: 

08707 60 66 10 or email us on in fo@ogd123.co.uk .  

Equally, if you are satisfied with our service please tell a friend or send us an email. 

Packing: 

Please ensure that all fragile items are packed securely and all boxes marked accordingly. Oneglobal will not accept responsibility for any damage to goods due to inappropriate packing. 

Loading: 

Our staff will always pack carefully and strap or tie down any loose items. The client is responsible to ensure that all fragile items are packed in bubble wrap or packed in otherwise appropriate material to minimize the risk of breaking, and that corners or flat surfaces that may be scratched are appropriately protected.  

Overloading: 

Under no circumstances may the vehicle be overloaded. When the vehicle has reached maximum capacity –no more items will be loaded. The maximum load will be determined by the driver only. 

Insurance: 

Our vehicles are fully insured for the purpose of moving or delivering. We have a maximum £50 000 goods in transit cover and have public liability insurance. Oneglobal will not accept any responsibility for damage to goods, furniture, vehicles, property or other under £150.Claims bigger than £150 will be dealt with by our insurance company. Any person wishing to claim for damages, should notify Oneglobal of their intention within 7 days of the move, in writing. 

Lifting: 

In accordance with health and safety no item weighing more than 20kg, may be lifted by one person. Such items are considered to be a two man lift. It is the responsibility of the client to ensure that enough people have been booked or are available to help with heavy items. It is in the discretion of the driver or his second to refuse to lift any item deemed to weigh more than 20kg without help

Keys: 

It is in the clients own interest to ensure that the relevant keys to the loading or delivery address is available. Drivers are only able to wait for as long as they have been booked and are required to move onto the next job. Oneglobal reserve the right to offload goods again at full cost if these requirements are not met. 

Rates: 

Rates are charged from when the vehicle commences loading at the pick up address and ends when the offloading has been completed at the destination address. (Unless specifically otherwise quoted)  

All jobs have a minimum two (2) hour charge (Unless otherwise quoted.) 

Labour time will always be rounded up to the nearest half hour. 

Congestion charges: 

Any loading, unloading or travel (avoidable or otherwise) through the congestion zone will be charged at £8.00 and added to the total amount due. Our drivers will always travel the shortest route. 

Parking: 

Various parking restrictions apply in and around London . Please ensure that you provide us with the necessary parking permit or a suitable arrangement , as all parking fines resulting from loading or offloading will be passed on to the client. 

Parking meters and charges are also the responsibility of the client, all funds paid towards parking by Oneglobal will be added to the final bill. 

Passengers 

No passengers may travel in the back of a vehicle. Vehicles are flitted with 3 safety belt sand may only carry 3 passengers including the driver. 

V. A. T. 

Please note that V.A.T. is chargeable on all work.